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Approved Visa on Arrival Letter

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Congratulations! You received you VOA letter for Vietnam...

We are very happy to share with you that you received your Visa on Arrival Approval (VOA) and that you are permitted to enter and exit Vietnam for the purpose of tourism for the period you have requested with us. 


To ensure that before you, your family or travel friend(s) are going to travel to Vietnam, we advice you to carefully read our instructions below.

Greetings,
Sidney & Thao and Friends Travel Vietnam Team

What do I need to prepare before traveling


Checklist VOA

  1. Received "Approved Visa on Arrival Letter" by email.
  2. Prepare all documents for printing before departure.
  3. Prepare cash & others before departure.
  4. On your arrival at Vietnam’s airport what do I need to do?


Step 01

Received "Approved Visa on Arrival Letter" by email.
You have receive from us after approval from the Vietnamese Immigration Department your "Approved Visa on Arrival Letter" by email from us in the requested process time as requested.

  1. Kindly check if you can open and read all the attached files as PDF.
  2. Approved Visa on Arrival Letter
  3. Vietnamese Visa Application Form NA1 
  4. Check carefully if your "Approved Visa on Arrival Letter" (VOA) details are correct. 


Where can I find my details as my name?
You will find your details in the PDF document "Approved Visa on Arrival Letter" as it's very important that all details are correct as mentioned in your passport on you VOA document. With incorrect information you will be refused on your flight and by the "Vietnamese Immigration Department".


Note: this can be more than 1 documents, please find your details.

Check details as mentioned in passport on VOA Letter

  • Gender
  • Surename
  • Last Name
  • Passport Number
  • Date of Birth
  • Kind of Visa as requested


Note: In some situations, if you will have several given-names the Immigration Department might shorten a part of the names with the first & last letter of the name, this as the system has limited characters and it's a normal solution and accepted to enter Vietnam!


Important: Please note on the day of traveling your passport needs to at least 6 months valid and 3 empty visa pages. If one does not comply, one is refused in Vietnam.


If there is anything not correct received or details are incorrectly, please contact us directly! As our Visa Department team is very careful checking all your details human error might be possible. As applicants are responsible themselves for entering and submitting as checking the received final   "Approved Visa on Arrival Letter".


Step 02

Prepare all document for printing before your departure to Vietnam.
We really advice you to prepare all your document & everything needed to enter Vietnam well before your departure date. This to reduce any travel tensions before departure, it is better to get well prepared.

What to Print?

  • 1 X Print Approved Visa on Arrival Letter
  • 2X Print Vietnamese Visa Application Form NA1 


What do I need to fill in & prepare?

  • Fill in the form 2X “Vietnamese Visa Application Form NA1”
  • Attach 2 passport pictures (size 4x6, 3x5, 2x4 is okay!)


Tip: During time we have learned from many travel experiences, we advice to make a photo on your mobile phone just to be sure. Please note that all documents needed to be printed, showing digital on device is not valid!


Step 03

Prepare cash & others before your departure to Vietnam.

What do I need to fill in & prepare?

  • Valid passport the same as you applied for VOA.
  • Passport needs to be at least 6 months valid on the day of your arrival.
  • Passport need have at least 3 empty pages.
  • 1 X Printed "Approved Visa on Arrival Letter".
  • 2X Printed & filled in "Vietnamese Visa Application Form NA1" + attached passport pictures.


Cash

The Vietnamese Immigration Counter accepts only cash as $USD or VND (Vietnam Dong the local currency) to pay for your stamping fee at the airport. We really advise you to arrange cash before your departure to Vietnam.

  • Pay 25 $USD if you apply Single Entry for in cash for stamping fee at the airport Immigration Counter
  • Pay 50 $USD if you apply Multi Entry for in cash for stamping fee at the airport Immigration Counter


Important: To avoid that you get stuck or delayed. There are no cash-points, banks or ATM’s at the airport before the Immigration Counter. Only cash is accepted, ceditcards are not accepted by the Vietnamese Immigration Department


Step 04

What do I need to show at the check in counter at the airport before my departure?
Please show at the check in counter of your departure to Vietnam your printable Approved Visa on Arrival Letter. If having a stop over in an other country the local authorities might re-ask you to shown them.
Note: Showing the files on your mobile phone or Ipad or other devices will be not accepted.

On your arrival at Vietnam’s airport what do I need to do?
Please find Immigration Counter or Visa on Arrival Counter at the airport

  1. Handover your passport + Visa on arrival letter + 2 x Application forms for entry and exit visa
  2. Pay stamping fee by cash.
  3. Receive your Visa Stamp in your passport regarding your requested details and date.
  4. Check if all the details of your visa stamp are correct
  5. Welcome to Vietnam and enjoy your holiday


Note: as it’s the regulation of the Vietnamese Immigration department requires to handover 2 x Application forms for entry and exit visa, it’s seems that the Immigration department are taking in only 1x Vietnamese Visa Application Form NA1  for entry and exit visa. Please note that we still need to advise you to handover 2 forms as following the Law of entry Vietnam.


Thanks again for your VOA request with us and if you need any further information, please do not hesitate to contact us. 


Need to contact us, no worries we are here to assist! 

  1. Simple please reply to this email. 
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Note: we are in Time Zone UTC+07:00

Problems & Concerns for Visa on Arrival for Vietnam

Here you will find all the answers about frequently asked questions about the process "Problems & Concerns for Visa on Arrival for Vietnam", with Friends Travel Vietnam. If you don’t find the question and answer you’re looking for here, please don’t hesitate to contact us! 

Application form NA1 

  • How do I fill out the ‘application for entry and exit visa’ form?

    See the example below. Make sure you write clear and in capital letters. 

    Extra: ID-number is your passport number including letters and numbers.

    You can leave number 17 open and write the name of your family members +  relation at number 11   

  • What do I have to fill in at "number 17" at the "Application for entry & exit visa form?

    You can leave this one open. It's not nesesary to fill in.

  • What do I have to fill in at "number 11" at the "Application for entry & exit visa form?

    Fill in your family members + relationship. For example: Jack Doe + Father

  • I made a mistake in my application. Is it possible to change the information in the approval letter?

    It is important that the information in the approval letter is correct. We can’t change the application letters, but will apply for a new letter with the immigration department on your request.

    The standard processing time of 1 - 4 working days after you apply. 

    All correction requests, with a processing time of 4 working days, with exception of visa type and visa start entry date, are free of charge, if we didn’t process the correct information. 

    An emergency visa application is possible to request with us, see our price listing

    For changes in visa type or the start date charge will be applicable following our price listing

  • Does my passport pictures that I have to take with me for my Application form have to be the same as the photo on my passport?

    No. It may be other photos. Vietnam is not as strict as the European requirements. Make sure that both photos you submit are the same and in color. Formats accepted: 4x6, 3x5 or 2x4.

Wrong VOA Documents 

  • The information on the approval letter is incorrect. What should I do?

    If there is an error in your approval letter (including small spelling/typos) contact us directly.

    The letter is not valid and you can be refused by your airline or by the immigration department.

    Always check if the information on the letter is right when receiving the letter from us. Don’t wait until the departure date.

  • Is it possible to arrive before or after the arrival date I applied for my approval letter?

    No, you can’t arrive earlier than the start date mentioned on your letter.

    It's no problem to arrive day(s) later then the requested date.

    Please keep in mind that you visa will start on the requested date anyway!

    If there a chance that your flight will be moved forward?

    Then make sure that the date on the invitation letter starts 2 days earlier.

    Keep in mind that your end date is 2 days earlier as well. Arriving later than the start date is possible.

  • I arrive with an airplane but want to leave with a bus, boat or train. Is that allow with the VOA procedure?

    Yes. With the visa you can leave the country through all borders.

    With a multiple entry visa, except for the first time (when you need to arrive by plane), you can travel back into Vietnam via the borders as well.

  • I want to enter and exit from different airports. Is this allowed?

    Yes. You can enter and leave through all international airports. 

  • Is the visa on arrival the same visa as the one you get at an embassy or consulate?

    Yes, both visas are identical.

  • Is the VOA actually my visa?

    No. The VOA is the authorization letter with which you can collect your visa at the airport.

    Take this letter to the immigration office at the airport and you will receive your visa after paying 25USD or 50USD. It's depend on type of VOA you requested.

  • Why are there several people on the authorization letter?

    The Vietnamese government is doing this to save costs and time. There are random persons on the same letter. If you don’t want this, you can request a private letter for a small additional charge (€ 3 per person). This ensures that only your details are on the letter.

Concerns around my VOA

  • How long does take the VOA application process and is there an urgent option?

    An application for a VOA takes 1-4 working days (excluding Saturday, Sunday and public holidays).

    If you want to request a VOA urgently, then there is the urgent VOA procedure. This application takes 1 to 2 days. (excluding Saturday, Sunday and public holidays)

  • Is it allowed to present the documents digitally at the airport on arrival?

    No Unfortunately not. ALL documents need to be printed out to receive your visa. The Visa Application Form must even be printed twice.

    Do not forget to print everything. 

  • Is it possible to fly to another airport than the one I have filled in on my application form?

    Yes. This is not a problem at all. As long as you enter via an international airport, you can apply for your visa.

    Make sure you have printed out the correct documents. You can enter at the following airports: Noi Bai (Hanoi), Tan Son Nhat (Ho Chi Minh City), Phu Quoc, Da Nang and Cam Ranh.

  • I arrive with a bus, boat or train to Vietnam. Can I use the VOA procedure?

    No. In this case you have to apply through an Vietnamese embassy or consulate in the country you are staying.

  • I applied for a VOA, but I didn’t receive a confirmation of my VOA request email within 24 hours.

    It might has ended up in your ‘spam-box’. Check your spam folder.

    If you find it here keep an eye on your spam folder because our other emails might also go directly into your spam folder.

    Otherwise, mail us directly!

  • Can I extend the visa in Vietnam?

    Yes. This can easily be done at a travel agency. We also extend visas at our office. You get your passport with visa back after a few days. But the extension cost can be high!

  • Can I fly to Vietnam without a visa and buy my visa at the airport?

    No. Your visa has to be applied for before departure using the VOA procedure or an embassy or consulate.

    When checking in the airline will ask to show your visa or approval letter. If you can’t present it, you can’t board the plane.

  • Is the visa on arrival the same visa as the one you get at an embassy or consulate?

    Yes, both visas are identical.

  • Is the VOA actually my visa?

    No. The VOA is the authorization letter with which you can collect your visa at the airport.

    Take this letter to the immigration office at the airport and you will receive your visa after paying 25USD or 50USD. It's depend on type of VOA you requested.

  • Why are there several people on the authorization letter?

    The Vietnamese government is doing this to save costs and time. There are random persons on the same letter. If you don’t want this, you can request a private letter for a small additional charge (€ 3 per person). This ensures that only your details are on the letter.

  • Is it possible to get an invoice/receipt regarding the VOA application fee?

    Yes. Send an email to visa@friendstravelvietnam.com with the application number or the email address used for the application. We will send your invoice/receipt to your email.

  • Is it possible to get the visa at night and on national holidays at the international airports?

    Yes the immigration department is always open 24/7.

Prints & Legal Documents example for Visa on Arrival for Vietnam

Here you will find all the answers about frequently asked questions about the process "Prints & Legal Documents example for Visa on Arrival for Vietnam? ", with Friends Travel Vietnam. If you don’t find the question and answer you’re looking for here, please don’t hesitate to contact us! 

Application from NA1
Below you can download your "Application from NA1" this document need to be fill in together with your approval letter handover at the Immigration Department on arrival in Vietnam, it's possible to download this document below
Please note: However you also receive automatically this document when we send you your approval letter
Download "Application form NA1"
Example VOA Approval Letter 
It is a very long document that looks like a passport.
Example Visa Stamp in passport
A close up of a vietnamese visa with a stamp on it

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