Credit Redemption

Original prices honoured

• Original booking price (the price you paid) is honoured for departures in 2021. No additional discounts can be applied.
• This applies to the trip cost, as well as additional services such as transfers and pre or post accommodation booked.
• This applies where you are booking the same services, i.e., same trip, and additional services, where applicable.
• This does not apply if you want to book in 2022 
• This does not apply if you want to change trips.
• In circumstances where your trip is no longer running, if you received a discount on your original booking, we will apply the same percentage discount to your new booking. No additional discounts can be applied.
• Prices are not honoured for third party products such as travel insurance or flights booked with us.
• Some exceptions may apply for Polar Product.
• This offer is subject to change.

Credit redemption

You can use your credit voucher to book any trip with Friends Travel Vietnam for a future tour. This includes travel packages, trips, excursions & tours in Vietnam or our Tailor-Made team can customize an experience just for you. 

*some exclusions apply. 

Your credit cannot be used to purchase third party products such as flights or travel insurance.

You can use your credit to book any trip with us for a future tour. This includes local experiences only in Vietnam or our Tailor-Made by customize an experience just for you. 

*some exclusions apply 

You can choose to either combine your credits and book a more expensive trip, use them to re-book the original trips you booked departing on a new date, or use some of your credit to re-book a trip now and keep the remaining credit amount on file. 

Yes, you can with any valid discounts or promotions that are available at the time of re-booking, except where we are honouring your original price.

On compassionate grounds, for example if you are elderly, sick or have experienced financial hardship, we will allow you to transfer your credit to a friend or family member. Please contact us to discuss your situation if you wish to explore this option. 

As always, the safety and wellbeing of our travellers, leaders, crew, staff and suppliers will remain our priority and our return to operations will be done in a safe and responsible way. Our booking conditions are designed to give you maximum flexibility, so your booking and money will be protected until it is safe to travel again and you wish to do so. We were one of the first tour operators to cancel tours up until the end of June 2020 and are constantly monitoring government and World Health Organization advice, meaning we aim to provide travellers with as much notice as possible about any further changes to departures that may arise. 

If you book a trip that is cheaper than the one you originally booked, you can use the remainder of your credit towards an additional trip or hold it for a future trip.

If you choose to book a more expensive trip than the one you first booked, you will be required to pay the difference between your credit and trip price. 

If you have booked directly with Friends Travel Vietnam and wish to find out your exact credit amount, please contact our travel specialists via phone or live chat. If you have booked through a travel agent, please get in contact with them as they will be the best person to assist you.

No. We understand this is an uncertain time and it might be a little while before you're ready to travel again, so there is no expiry date on this credit.