Trip Cancellations

You can use your credit to book any trip with us for a future tour. This includes local experiences only in Vietnam or our Tailor-Made by customize an experience just for you. 

*some exclusions apply 

No. We understand this is an uncertain time and it might be a little while before you're ready to travel again, so there is no expiry date on this credit.

If you were booked on a tour that has been cancelled due to the coronavirus pandemic, you will automatically receive a credit of 100% of monies**. This excludes additional flights or insurance as they will have their own booking conditions.  

You do not need to contact us to confirm your travel credit as it has been automatically applied to your Friends Travel Vietnam booking file. Simply contact us when the time comes that you are ready to re-book. You can redeem your travel credit on almost any Intrepid trip globally, so it does not have to be the same tour you were originally booked on. We want to provide you with as much flexibility as we can, so that you have plenty of time to plan and re-book your future travel with us. 

*Your 100% credit has no expiry date.

**Please note different conditions apply for polar bookings.

Your 100% travel credit includes your Friends Travel Vietnam tour and any pre and post-trip accommodation or airport transfers you booked through us. It does not include any flights or insurance we have booked for you, as they will each have their own individual booking conditions associated with the provider.

Find out how to redeem your credit

By receiving the 100% credit voucher it will help us employ countless numbers of people both in our offices and destinations, and it will enable us to offer you the best service and trips imaginable when the world opens up again. We understand that some of our customers have also lost jobs and income as a result of the pandemic and a credit simply won’t cut it. We are not denying those people refunds, and their wellbeing is extremely important to us. 

With 100% travel credit and keeping your trust in Friends Travel Vietnam, you’re making a down payment on the kind of world you want to see when the worst of this coronavirus epidemic has passed. 

Read the owners & founders letter for more information

The majority of our customers have been happy to receive a 100% travel credit, but we understand that in some instances this will not suit your personal situation. If this is the case for you, please complete the refund request form here and we will review your case in line with original Booking Conditions at time of your booking.

Yes, the Booking Conditions that were applicable at time of your original booking still apply to your booking. In addition to the cancellation options available to you under these Booking Conditions, we are also offering you the option of accepting an 100% travel credit and a later date for full payment for bookings with tour dates in the future. The conditions can be found on our website on our Booking terms and conditions page.

Our travellers come from all over the world, which means each traveller will be facing a different level of travel restrictions, depending on where they live. Due to the ever-changing nature of the variety of travel restrictions, we are waiting until between one and two months before a trip is scheduled to depart to make a decision on whether the trip will be running or not, in an effort to keep the possibility of travelling viable for any travellers who may be in a position to do so. All travellers will be notified of their options at least one month before they are scheduled to depart to allow them time to make any changes to their current arrangements.

All of our travel agent partners have been notified of their customers who have been impacted by the cancellation of tours. We recommend you contact your travel agent directly for them to assist you with your booking and future travel arrangements, as some agencies may have different booking conditions and will already have all of your information on file.

If your travel agency is temporarily closed, you will still need to contact your agent directly to assist you with your travel arrangements, so you may need to wait until they re-open. If the travel agency you booked with is no longer operating as a business, please contact us with your booking details so that we can assist you directly.

You will receive a pro-rata travel credit voucher that you can use towards another Friends Travel Vietnam tour that departs. This travel credit will be applied for the total number of days you did not receive and will be calculated by dividing the total cost of your tour by the number of days you did travel on your tour. You will also receive a pro-rata travel credit voucher for post-accommodation or/and transfers you paid for.

* Flights, train and other transport tickets are excluded

Your 100% creditvoucher has no expiry date.

Flights booked with Friends Travel Vietnam are non- refundable or non-changeable are mentioned differently. If you booked your flights through us, please contact us so we can investigate the best options available to you. Airlines have been heavily impacted by the pandemic, so the response times are unfortunately extensively delayed, but our team will prioritise responding to enquiries based on soonest departure date.

At this stage, all trips departing from 1 March 2021 have not been cancelled and are scheduled to depart as planned. We expect to make a decision about trips due to depart in the month of March 2021 by the end of January 2021. We are monitoring the situation very closely and if your trip is cancelled you will be notified directly by our customer care team or your travel agent as soon as possible.  

If you choose to cancel your trip booking departing from 1 March 2021, the cancellation terms and conditions at the time you booked are still applicable. In addition, you have the option to receive a 100% credit of monies paid* (land portion only excluding flights and insurance) to use towards an alternative trip with a departure date whenever it suits you. For all future bookings, including those already booked from 1 March 2021, full payment is now due 21 days prior to the departure date of your tour. 

*Exceptions may apply to trips booked via other agents outside Friends Travel Vietnam. 

You will be contacted directly by us via email or your travel agent with an update on your trip and what is happening with your booking, regardless of whether your trip is departing or not.